MonsterBusters

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How do we climb up when no ladder is appearing?
The ladder appears when you clear all stages on the same floor. There are 1-3 stages per floor, so make sure you cleared it all. If ladder still does not appear, contact us at support@purplekiwii.com.

I bought the items and it doesn't show.
Go to shop and look under startup and in-game categories. The number next to each item icon at top side shows how many of them you own.

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Step 1

User Number*
User number can be found under your profile picture in 'My Profile' page.

E-mail Address*
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Platform *
Select the type of platform you use

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Android
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Step 2

Issue Type *
Select the type of issue

What is life?
You play the game with lives. Starting with 4, you'll lose one if you're not cleared with the stage. The maximum number of lives you can have in the beginning is 4, and one more slot will be added after the level-up. Buy the slot at the shop if you want to expand it before the level-up. You can have 7 slots to the max if you buy two more extras at the shop. One life is refilled every 30 minutes for free.

What is unlimited lives/special life package?
You can play games unlimited times with this special package. Choose between 1-day, 3-day, 7-day, and 30-day unlimited lives package, 7-day and 30-day package comes with unlimited golden keys also. The package can be bought at the shop under 'Unlimited Life' category.

What is startup item?
Startup items are the boosters you can be equipped with before beginning the stage. You can equip up to two different startup items, and chosen items will be randomly placed on the board.

What is in-game item?
In-game items are the boosters you can use anytime during the play. In-game items you own are shown at top side of the game page. Click on the item you'd like to use at the time you want.

What is Hero Challenge?
Hero Challenge is a special stage you can play after clearing specific stages with three stars. Specific stages are discriminated with crown symbol on its door. Bonus is given if you win this challenge.

What is Hall of Fame?
Hall of Fame shows the photo on last floor of each episode of your friends who played with the highest marks from that episode. The number of Hero Challenges cleared, stars earned, and scores will be measured for this ranking. You can see the first three high rankers when click on the Hall of Fame door.

What are the stars for?
You can earn 1 to 3 stars per cleared stage. When you collect certain amount of stars, you'll level up and get some bonuses.

What are the monsters wandering in the tower?
Hit the wandering monsters! Make a click on them, some of them will burst and turn into bonus coin.

What is the camera icon showing at right bottom side while playing?
Camera icon found at right bottom side of the game page can be used to take screeshot during the play. Click on the icon and share the picture on Facebook or save it to your computer. This is useful especially you want to share tips with your friends.

What is the bubble?
You can send gifts by clicking the bubbles found over avatars' heads. Free gifts that are most in your friends' needs will be sent to their mailbox.

What is Revival Chance?
You get Revival Chance the first time you're out of all your lives. Smash any wooden board you may win up to 3 extra lives. You have a total of 3 chances when you lost first two draws, so make a good choice to win free lives.

What is Daily Stamp?
You can get bonus coins everyday you're logged into our game. The bonus coins are getting bigger if you come to play our game everyday in a row. On your 7th day of visit in a row, you'll get big bonus coins.

What is extra bonus for level?
You can get more bonus scores every time you clear the stage. You're added with 50 or 100 points for each of your level, meaning higher the level you are, more extra scores you get at the end. You'll level up when you collect enough amount of stars you earn by clearing stages. Place mouse cursor on your profile picture at top side of the screen to see how many stars you need more for next level up.

What is avatar showing up when last 5 moves are left during play?
This avatar pops up to encourage and cheer you up when last 5 moves are left in playing stage.

What are my friends avatars with 'invite' bubble?
Those avatars are your Facebook friends who are not yet playing MonsterBusters yet. Click the 'invite' bubble over the head to invite them to the game. You'll get some coin by sending invitation.

How do I get golden keys for the next episode?
1. One golden key is given every 12 hours.
2. Buy keys at the shop with game coins or cash.
3. Ask friends to send the key.

How do you go up and down the floors in the tower?
You avatar will move to where you click on. To move floors, click anywhere in the tower, hold onto that click, and slide your mouse up and down to move to upper and lower floors. You can also make a click on a mini tower shown left side of the screen to move floors. You'll see the floor number when you place your mouse over this mini tower. Make a click over the tower to move to that floor.

How do we climb up when no ladder is appearing?
The ladder appears when you clear all stages on the same floor. There are 1-3 stages per floor, so make sure you cleared it all. If ladder still does not appear, contact us at support@purplekiwii.com.

How do we use coin to buy items?
Visit shop and check the price for each item. There will be coin and cash price listed. Click on buy button next to the coin price of the item you want.

How do we refill lives?
1. One life is refilled every 30 minutes for free.
2. Buy lives at the shop either with game coins or cash. Visit shop by clicking on shop icon found at top side of the game screen, or look for shops located on some floors in the tower.
3. Ask friends to send you lives.

Received gifts are gone, what happened?
Gifts are stored for 12 hours. If the gift is past 12 hours since its arrival, it will be erased from the mailbox. (Note: If your heart slot is already full, the gifted heart will not be collected when you accept it. So use all hearts you already have then accept heart gift to play more)

What is the mini tower and friends' profile pictures shown at left side of the screen for?
You will move to the floor your friend is staying when you click on his/her profile picture in the mini tower. If you want to move back to the floor you were on, click on your own profile picture. Your friends who are right behind and ahead of you, the ones on lowest and highest floor will be shown, and rest are randomly appeared in this mini tower.

How do we invite friends to the game?
Click on the blue person-like icon found at top left side in the tower. Or you can click on 'invite' bubble over your friends avatars who are not yet playing MonsterBusters yet.

How do we get more coins?
You can get coins by clearing stages. Coins will be given everytime you earn new stars. If you're cleared with the stage and play it again, not the same amount you received when you cleared it first time but less amount will be given. Coins are also sometimes given out of little monsters wondering in the tower when you smash them and of blockers that have a life to kill when you eliminate them during play. You can also buy between 10,000~500,000 coins at the shop.

How do we turn off sound?
Click on the speaker icon shown at left top side of the tower page.

How do we turn off music?
Click on the musical note icon shown at left top side of the tower page.

How do we switch to full screen?
Click on the screen icon shown at left top side of the tower page.

How do we hide friends' avatars?
Click on the person-like icon shown at left top side of the tower page to hide friends avatars.

How can we give lives or items to friends?
Click on heart icon found at top left side of the tower screen, or click on bubbles over head of avatars walking around in the tower to send your friends lives and/or items.

How do we change our avatar character?
1. Click on your own Facebook profile picture at the top right side of the screen, or just click on your avatar in the tower.
2. Click 'change' button, you'll see four types of avatar.
3. Choose the favorite one 4. Click 'Ok, I'm ready' button.

How do we level up?
You will level up when you collect needed amount of stars for next level. To see how many stars you need more, click on the level symbol icon next to shop at top side of tower screen page or go to your profile.You will level up when you collect needed amount of stars for next level. To see how many stars you need more, click on the level symbol icon next to shop at top side of tower screen page or go to your profile.

How do we equip startup item before the game begins?
Click on the stage door, then the box will appear. You can equip with startup-items in this box before clicking 'play now' button.

How do we use in-game items during play?
Your in-game items will be shown at top side of the game playing screen. Click on the item at the moment you want to use it.

Step 4

The using device and OS version
Please type in the model name of your device and OS version

The current version of app
Click on 'menu' button at left bottom side of the game page to go to game setting and check the app version.

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Terms of Services and Privacy Policy agreements. *

Terms of Services

The terms of this agreement aims to regulate right, duty and responsibilty, and other requirements between you and PurpleKiwii regarding the use of game and additional related services provided by Purplekiwii. To read a complete copy, click 'read a complete copy' button at right top side of the page.

Privacy Poilcy

Playdog Soft ("Playdog Soft" or "we") is dedicated to protecting the privacy rights of our online users ("users" or "you"). This Online Privacy Policy ("Privacy Policy") describes what information we collect, how we collect it, how we use that information and with whom we share it, how you can access and update that information and means of communications, how we protect children privacy, how we protect the information we store and share about you. This Privacy Policy applies to all of our games, websites, and related activities, collectively referred to as our “Services.” By using our Services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. We may amend the Privacy Policy from time to time, and we encourage you to consult the Privacy Policy regularly for changes. Use of the Services after changes are made to the Privacy Policy will be considered as your consent to the new terms.

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Monster Busters

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