Privacy Policy
Effective Date: Oct 11st, 2022

Playdog Soft ("Playdog Soft" or "we") is dedicated to protecting the privacy rights of our online users ("users" or "you"). This Online Privacy Policy ("Privacy Policy") describes what information we collect, how we collect it, how we use that information, how we protect the information we store, how you can access and update that information, how we protect children privacy, and means of communications. This Privacy Policy applies to all of our games, websites, and related activities, collectively referred to as our “Services.” By using our Services, you consent to the collection and use of your personal information as outlined in this Privacy Policy. We may amend the Privacy Policy from time to time, and we encourage you to consult the Privacy Policy regularly for changes. Use of the Services after changes are made to the Privacy Policy will be considered as your consent to the new terms.


Our primary objective in collecting user information is to provide and enhance the Services and to enable users to easily navigate and enjoy the Services. Processing of user data may also take place in order to provide Services best tailored for the users’ interests and enjoyment.


Playdog Soft only collects Personal Information to the extent necessary to fulfill one or more of its functions and activities, and will do so only by fair and reasonable means. Generally, we will collect Personal Information directly from the individual to whom the Personal Information relates, but in some circumstances, it may be necessary for us to collect information from a third-party source.

1) Information that we obtain directly form you

Information we obtain directly from you generally comes from the devices and browsers you use to connect to our Services. This may include information obtained from cookies and other automated means of data collection.

A 'cookie' is a small data file that sites often store on your computer's hard disk, generally to quickly identify a user's computer and to "remember" things about the user's visit, such as your preferences or a user name and password. The Services send cookies to your computer when you access or view content of the Services. Information contained in a cookie may be linked to your personal information for purposes such as improving the quality of our Services, tailoring recommendations to your interests, and making the Services easier to use. Although most web browsers automatically accept cookies, you can usually change your browser settings to prevent this or to notify you when you are sent a cookie. Please understand that if you decide not to accept cookies from us, this may reduce your experience when you use our Services.

We and our service providers may use these log files, tags, and tracking technologies to collect and analyze certain kinds of technical information.

Below are the types of information we may collect and per which purpose we collect them:

  • your mobile device’s Identifier For Advertising (IDFA); to provide better tailored advertisements.
  • the type of the device you are using, the type and the version of the browser you are using, your operating system and its version; to provide better troubleshooting.
  • your language and country settings, your activities and time spent in our Services; to provide better tailored gaming experience, such as setting the default game language to match your country setting, or keeping the gaming state so that you can continue playing from where you left off the last time you had been online.

  • 2) Information that We Obtain from Third-Parties

    We may collect information related to you from third-parties such as advertisers or social network services. If you play Playdog Soft’s games or access any of our other Services on connected thirdparty applications or connect our Services to any third-party applications, such as Facebook, Playdog Soft may collect and store information shared by the provider of that third-party application. This may include the following:

  • your first and last name; to display your name in game. If your account is set to display a nickname, that will be the name Playdog Soft will be collecting from the third-party service provider such as Facebook, and will be used as your display name in the game.

  • your profile picture or its URL; to display your photo in game. If your account is set to display a game avatar icon provided by the third-party service provider such as Facebook, that icon will be your profile picture Playdog Soft will be collecting, and will be used as your display photo.

  • your e-mail address you provided to that third-party application; to check for user account data while providing user support on tickets submitted via e-mail

    Before you access our Services from a third-party application or connect our Services to a thirdparty application, you should also acquaint yourself with the Terms of Service and Privacy Policy of that third-party application.

    3) Customer Support Correspondence

    When you contact our Customer Support Team, we will collect and store the contact information you provide them with. We will also store the communications you have with the Customer Service team and any information in those communications in order to provide support and improve the Services.


    We have put in place reasonable technical and organizational measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. All the user data is encrypted before it is securely stored in our game database only. All back up data stored in our game database is also encrypted. Our game database and back up data are stored inside an infrastructure only accessible through Multi-Factor Authentication. We do not disclose or share our user information to or with any outside party which includes advertising agencies. We will store your personal data for a necessary duration only. However, we cannot guarantee that unauthorized third-parties will never be able to overcome those measures or use your personal information for improper purposes. We urge you to take steps to keep your personal information safe (including securing your account password) and to log out of your account after use. Also, E-mail and messaging systems are not considered secure, and we discourage you from sending us personal information through these mediums. For any security vulnerability reports or feedback, please contact us using our secure form at:


    Without derogating from the foregoing, Playdog Soft does not knowingly collect personal information from children. Children should not provide us with personal information. If Playdog Soft learns that a child has provided it with personal information, Playdog Soft will take reasonable steps to delete such information as soon as possible. Age at which a person is no longer considered a child and you must be to use our Services differs depending on what country you are in. In addition, some of our games and their websites may not be suitable for users under a certain age even if you are no longer defined as a child. Please refer to your device’s app market to find out more about the age setting.


    In principle, we keep the user's personal information from the user's membership to the time of withdrawal, and destroys the information without delay after the user withdraws from the membership or the purpose of collecting and using personal information is achieved. However, in accordance with the terms and conditions and internal policies, the company holds personal information for three months after withdrawing from the membership, and after this period, the user's personal information is completely deleted.

    Even if the purpose of collection or provided is achieved, we keep the member information for a certain period of time if it is necessary to preserve it according to relevant laws such as the Electronic Commerce Act, Personal Information Protection Act, and the Information and Communication Network Act. In this case, the company uses the information it keeps for storage purposes only, and the preservation period is as follows.

  • Records on withdrawal of contracts or subscriptions: 5 years

  • Records on payment and supply of goods, etc.: 5 years

  • Records on the handling of consumer complaints or disputes: 3 years

  • Records of visits (access logs, service usage records, etc.): 3 months


    You, as a Playdog Soft user, have the following rights regarding your personal data: Right to be informed on how it is handled, Right of access to it, Right to rectify should there be any errors, Right to erasure('Right to be forgotten’), Right to object to or restrict the processing of it, Right to have it handed to you so you may transfer it to another party, and Right to lodge a complaint with a supervisory authority.

    If you have given us your consent to the use and storage of your information, you can withdraw your consent at any time. Note that your previous consent may still be the lawful basis for the collection and processing of your information prior to the withdrawal.

    To request user data deletion, click here to visit our Help Center and submit a ticket, or contact us at:

    If you are a mobile user, you can also submit a data deletion request within the mobile app by going to Menu < Account Settings.

    After you submit your deletion request, your account and all related personal information will be completely and irreversibly deleted in 90 days. You can recover your account before the deletion process is complete. However, once the deletion is complete, restoring your account will be impossible.


    1) Accessing, Updating, and Deleting Your Information Held by Playdog Soft

    You can review, change, or have your personal data erased at any time. Please be advised, however, that by deleting your personal data, all of your game progress, virtual goods, and currency will be terminated. Copies of some material (example: log records) may remain in our database but are disassociated from personal identifiers.

    2) Opting Out of Tailored Advertising

    If you do not want to receive tailored in-application advertisements from Playdog Soft that relate to your interests in apps on your mobile device, you may opt-out by adjusting the ad tracking settings on your device. You can also reset the “Advertising Identifier” (like an IDFA) from your mobile device’s settings page, which will prevent continued use of existing behavioral data tied to the previous “Advertising Identifier.”

    8. Rights of users and legal representatives and the methods of exercising rights

    Users can always exercise the following rights related to personal information protection:

    (1) Request for access to personal information

    (2) Request correction if there is an error, etc

    (3) Delete Request

    (4) Processing stop request

  • The exercise of rights under article (1) can be conducted in writing, by phone, e-mail, facsimile (FAX), etc. to us, and we will take action on this without delay.

  • When a user requests correction or deletion of an error in personal information, we will not use or provide user information until we finish date correction or deletion.

  • We will not use or provide the personal information until it is completed.

  • The exercise of rights under article (1) may be conducted through an agent, such as a legal representative or a person delegated by the user. In this case, you must submit a power of attorney under attached Form 11 of the Enforcement Rules of the Personal Information Protection Act.

  • The user should not infringe on the personal information and privacy of the user or another person handled by Playdog Soft in violation of relevant laws and regulations such as the Personal Information Protection Act.


    If you have any questions or requests regarding this Privacy Policy, please contact us at and we will respond within thirty days.


    We have designated the following persons as the Chief Privacy Officer and Personal Information Manager to remain responsible for responding to user inquiries regarding personal information and resolving any related complaints.

    Name : Marina Tikhonskaya

    Div. : Customer Support Div.

    E-mail :

    If you want to consult on personal information protection at a public institution other than our company, you can receive counseling from the institution below.

    Telephone: +82 118

    11. Procedures and methods of deleting personal information

    When personal information becomes unnecessary, such as the expiration of the personal information retention period and the achievement of the purpose of processing, we delete the personal information without delay. The procedures are as follows.

    (1) Deletion procedure

    We select personal information that causes destruction and destroys personal information with the approval of the company's personal information protection manager.

    (2) Deletion methods

    - Personal information stored in the form of electronic files is removed by using a technical method that cannot be reproduced

    - Personal information printed on paper is shredded or incinerated with a shredder


    If the contents of the current personal information handling policy are added, deleted, or modified, it will be notified on our website at least seven days before the revision. However, if there is an important change in user rights, such as collecting and utilizing personal information or providing it to a third party, it will be notified at least 30 days in advance.

    This private policy will take effect on October 11st, 2022

    [Supplementary provisions]

    Privacy policy (June 8th, 2014 ~ Oct 10th, 2022)

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