MonsterBusters

Write a question

My asked questions

Enter your user number to check the answer to the question asked.

Frequently asked questions

See all questions

How do we climb up when the ladder to the next floor is incomplete?
When the ladder leading to the next floor is incomplete, please check if you have cleared all stages located on the floor you're currently on.

There are 1-3 stages per floor, and you can see 1, 2 or 3 golden stars on the door once you clear the stage.

So make sure you cleared them all and the full ladder to the next floor will appear!

If you're still not able to climb up to the next floor, contact us at support@purplekiwii.com.

I bought the items and they didn't show up.
Go to shop and look under startup and in-game categories. The number next to each item icon at top side shows how many of them you own.

In case if you still can't find the item, please contact us at support@purplekiwii.com with a receipt, so we will definitely look into this issue for you.

Write a question

(*) field is a required field to solve the issue.

Step 1

User Number*
Click your avatar to open 'My Info' pop-up page. User number can be found under your name in this page.

E-mail Address*
Enter your e-mail address we can contact you.

Platform *
Select the type of platform you use

Web
Android
iPhone/iPad

Step 2

Issue Type *
Select the type of issue

What is life?
You play the game with lives. Starting with 3, you'll lose one if you can't clear the stage. The maximum number of lives you can have at the beginning is 3, and two more slots will be added after the level-up. Buy the slot at the shop if you want to expand it before the level-up. You can have 7 slots to the max if you buy two more extras at the shop. One life is refilled every 30 minutes for free.

What is unlimited lives/special life package?
You can play games unlimited times with special packages. Choose between 1-day, 3-day, 7-day, and 30-day unlimited lives packages, 7-day and 30-day package comes with unlimited golden keys also. The package can be bought at the shop under 'Unlimited Life' category.

What is startup item?
Startup items are the boosters you can be equipped with before beginning the stage. You can equip up to two different startup items, and chosen items will be randomly placed on the board.

What is in-game item?
In-game items are the boosters you can use anytime during the play. In-game items you own are shown at top side of the game page. Click on the item you'd like to use at the time you want.

What is Hall of Fame?
Hall of Fame shows the photo on last floor of each episode of your friends who played with the highest marks from that episode. The number of Hero Challenges cleared, stars earned, and scores will be measured for this ranking. You can see the first three high rankers when click on the Hall of Fame door.

What are the stars for?
You can earn 1 to 3 stars per stage depending on the score you get. When you collect certain amount of stars, you'll level up and get some bonuses.

What are the monsters wandering in the tower?
The wandering monsters on the floors of the tower are just entertaining elements in the game. Hit them and sometimes you can get some coins out of them!

What is the camera icon showing at right bottom side while playing?
Camera icon found at right bottom side of the game page can be used to take screeshot during the play. Click on the icon and share the picture on Facebook or save it to your computer. This is especially useful when you want to share tips on how to clear that stage with your friends.

What are the bubbles over my friend avatars?
You can send gifts by clicking the bubbles found over avatars' heads. Free gifts that your friends need the most will be sent to their mailbox.

What is Revival Chance?
You get Revival Chance the first time you're out of all your lives. Smash any wooden board you may win up to 3 extra lives. You have a total of 3 chances when you lost first two draws, so make a good choice to win free lives.

What is Daily Stamp?
You can get bonus coins everyday you log into our game. You can get a bigger bonus if you come to play our game everyday in a row. On your 7th day, you'll get the biggest bonus (3,000 coins)!

What is extra bonus for level?
You can get more bonus scores every time you clear the stage. You're added with 50 or 100 points for each of your level, meaning higher the level you are, more extra scores you get at the end. You'll level up when you collect enough amount of stars you earn by clearing stages. Place mouse cursor on your profile picture at top side of the screen to see how many stars you need more for next level up.

What are my friends avatars with 'invite' bubble?
Those avatars are your Facebook friends who are not playing MonsterBusters yet. Click the 'invite' bubble over their heads to invite them to the game. You'll get some coins by sending the invitations.

How do we connect monsters?
There are two ways to connect monsters:

1. Click on the first monster, click off then draw a line over the monsters of the same color and click on the last monster to link them all. You can connect monsters by moving your mouse up, down, left, right and diagonally. The connected monsters will burst and add some points to your score.

2. You can also click on a monster, hold onto it, move your mouse to the next monster of the same color to connect them and click off only at the point when you reach the last monster.

You need to connect at least 3 same color monsters to make a match. If you connect 5 or more monsters, a Special bomb will be created.

If you see a better match while connecting monster, you can cancel the connection, just by going back to the first monster in the connection or you can also just move your mouse far enough from the connected monsters, then the connection will be automatically cancelled.

How do we choose between the Horizontal and Vertical Bomb while connecting monsters?
A Ringed (Horizontal or Vertical) Bomb is being made if you connect 5 monsters of the same color. You can choose between the Horizontal and Vertical Bombs while connecting monsters, just try going back and forth the 4th and 5th monsters to change the direction of the ring.

Another Ringed Bomb will be made at the place of the 8th monster, you can also choose the bomb you get by going back and forth 7th and 8th monsters,

and if you connect 11 monsters of the same color, you will get a Cross Bomb, having both vertical and horizontal rings.

How do I get golden keys for the next episode?
When you clear the last stage of the episode, you need to get 3 Golden Keys to unlock the ladder to the next episode.

There are several ways to get 3 Keys:

1. One golden key is given every 6 hours.
2. Buy keys at the shop with game coins or cash.
3. Ask friends to send the keys (every friend can give you only one key).

Please, note that the Keys you get from your friends can be stored up to 24 hours only and you need to request new Keys for every new episode.

How do you go up and down the floors in the tower?
You avatar will move to where you click on. To move floors, click anywhere in the tower, hold onto that click, and slide your mouse up and down to move to upper and lower floors. You can also make a click on a mini tower shown at the left side of the screen to move floors. You'll see the floor number when you place your mouse over this mini tower. Make a click on the mini-tower to move to that floor.

How do we climb up when the ladder to the next floor is incomplete?
When the ladder leading to the next floor is incomplete, please check if you have cleared all stages located on the floor you're currently on.

There are 1-3 stages per floor, and you can see 1, 2 or 3 golden stars on the door once you clear the stage.

So make sure you cleared them all and the full ladder to the next floor will appear!

If you're still not able to climb up to the next floor, contact us at support@purplekiwii.com.

How do we use coins to buy items?
Visit shop and check the price for each item. You can purchase in-game, startup items, extra moves and lives in our game.

There will be coin and cash prices listed. Click on buy button next to the coin price of the item to make a purchase.

How do we make special bombs and Magic Hammer during the play?
You need to connect five or more same-color monsters to make specials. Horizontal, Vertical, Cross Bombs, Round Bombs and Magic Hammer are called “specials”, and they make powerful effects when matched.

To create Horizontal and Vertical Bomb, you need to connect 5 or more monsters of the same color in one line, and once you connect 11 monsters a Cross Bomb is being made.

You can get a Round Bomb by connecting 5 monsters in a circle (connect the last monster with the first one) and Magic Hammer is being created when you connect 6 or more same color monsters in a circular shape.

What is Hero Challenge?
Hero Challenge is a special stage you can play after clearing specific stages with three stars. The Hero stages have crown symbols on the doorsand once you clear them, you get a Hero Crown and bonus coins.

How do we refill lives?
1. One life is refilled every 30 minutes for free.
2. Buy lives at the shop either with game coins or cash. Visit shop by clicking on shop icon found at the top side of the game screen, or look for shops located on some floors in the tower.
3. Ask friends to send you lives.

Received gifts are gone, what happened?
Gifts are stored up to 24 hours. If the gift is past 24 hours since its arrival, it will be erased from the mailbox. (Note: If your heart slot is already full, the gifted hearts will not be collected when you accept them. So use all hearts you already have first, then accept heart gifts to play more)

What is the mini tower and friends' profile pictures shown at left side of the screen for?
You will move to the floor your friend is staying when you click on his/her profile picture in the mini tower. If you want to move back to the floor you were on, click on your own profile picture. Your friends who are right behind and ahead of you, the ones on lowest and highest floor will be shown, and rest are randomly appeared in this mini tower.

How do we invite friends to the game?
Click on the blue person-like icon found at top left side in the tower. Or you can click on 'invite' bubble over your friend avatars who are not yet playing Monster Busters: Link Flash and get some bonus coins!

How do we get more coins?
You can get coins by clearing stages. Coins will be given everytime you earn new stars.

If you cleared the stage and play it again (and clear it with the same number of stars), 10 x number of stars = coins will be given. Coins are also sometimes being dropped out of little monsters wandering in the tower when you smash them and of blockers that have a life to kill when you eliminate them during play. You can also buy coins at the shop.

How do we turn off sound and music?
To turn of the sound and music in the tower, please click on the speaker icon on the left side of the tower (over the mini-tower) to turn off the sounds and click on the next icon to turn off the music.

If you'd like to turn off sounds and music while playing the stage, look at the bottom left and click on the speaker and music icons.

How do we switch to full screen?
Click on the third icon from the left (screen icon) shown at the top left side of the tower.

How do we hide friends' avatars?
Click on the person-like icon (the fourth icon from the left) shown at the top left side of the tower page to hide friend avatars.

How can we give lives or items to friends?
Click on heart icon found at the top left side of the tower screen, or click on bubbles over heads of avatars walking around in the tower to send your friends lives and/or other items.

How do we change our avatar character?
1. Click on your own Facebook profile picture at the top left side of the screen, or just click on your avatar in the tower.
2. Click 'change' button, you'll see four types of avatars.
3. Choose the avatar you like.

4. Click 'Okay' button.

How do we level up?
You will level up when you collect the amount of stars needed for the next level. To see how many stars you need more, place your mouse on the "episode" icon next to shop at the top right side of the tower screen page or go to your profile.

How do we equip startup item before the game begins?
Click on the stage door, then the box will appear. You can equip with startup-items in this box before clicking 'play now' button. The items you have chosen will be randomly placed on the board.

How do we use in-game items during play?
Your in-game items will be shown at the top right side of the game playing screen. Click on the item at the moment you want to use it.

What is Weekly Championship and why is it closed?
Weekly Championship is located on the 37th floor of the Monster Tower and it's the place where you can fight with your friends and players worldwide for the Champion title! There are 3 Arenas in the Weekly Championship and if you get a higher score comparing to the majority of other players in one of them, you will get a Champion Badge and bonus coins!

How do we combine specials?
To combine two specials (Vertical, Horizontal, Cross Bombs, Round Bomb and Magic Hammer are called "specials"), create two specials, and when they are next to each other, click on one of them, hold onto it and drag it upwards, downwards, left, right or diagonally to make a match with another special. Please, note that the made combination will be same with the color of the monster you dragged. You will get a greater impact if you combine two specials of the same color.

I cannot ask or receive requests.
Requests might not be sent out or received due to unstable Facebook server condition. This is beyond our control so please try to wait a little until the server gets back to its normal condition. Also, received gifts are stored in the mailbox for only first 24 hours since their arrival.

You may check your notification app settings. If you have checked not to get any notifications from Facebook Apps, no gifts can be delivered to your account. Take a screenshot if possible and send the details to Facebook Help Center.

I asked friends for keys or lives, but no gifts are being sent.
You friends might have checked not to get any notifications from Facebook Apps. They need to uncheck this to be able to receive gifts.

They may check their app settings at https://www.facebook.com/settings?tab=applications -> find Link Flash -> Edit Settings -> Send you notifications -> Choose "Yes".

The problem may occur due to unstable server condition as well.

Friends sent me keys and it is nowhere to be found.
Received keys are stored for up to 24 hours in your mailbox. Keys will automatcially disappear after that, also please, note that you need to request new keys for every new episode. Therefore the Keys you received from your friends to unlock the episode 7, cannot be used to unlock the ladder to the episode 8.

Friends sent me keys but I can't use them to unlock the door.
Sent keys to open certain episode can be used for that episode only. For instance, if your friend sent a key to unlock the door of episode 10, that key can only be used to unlock the episode 10.

My friends list and invite list do not show anymore.
This may be caused by unstable condition of Facebook server. Please try again after a while and let us know if it lasts too long at support@purplekiwii.com

Bubble Incredible

Ice Slide

Link Flash

Hexa Blast

Monster Busters

How to play | FAQ | Help Center

Contact Us

My asked questions

Frequently asked questions

Write a question

Terms of Services

Privacy Poilcy